Tag Archives: social media

Customer Service in 2014: 3 Predictions for SMEs

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By Kelly Atkinson Free and fast shipping I’m a customer service specialist, not a futurist. But I don’t need a crystal ball to be aware of the major shift in consumer expectations taking place right now: it’s all about speeding things up. Prediction 1: Goods will be delivered faster and for free It all started with Amazon. The international online ...

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Choose Right: Five Easy Steps to an Informed CRM Decision

By Mike Richardson More and more companies realise that Customer Relationship Management (CRM) platforms are here to stay. To opt out is to be left behind, but not every CRM system will be perfect for your business. Determine your company’s needs and chose the CRM to fit your business processes. Start off by delimiting which departments will utilise the system ...

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Improving SEO Prospects with Mobile Technology

By Michael Arnold On the Move With so many apps, features, and uses, today’s smartphones are an entity unto themselves. Cell phone technology has come a long way, and will continue to evolve in the future. But while they have several online applications, smartphones still don’t function like desktop computers, or even laptops. When it comes to online functionality, smartphones ...

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11 easy responsive themes for ecommerce and small business

By Christopher Ratcliff Responsive design isn’t just for the giants of ecommerce, your start-up business can also grab an off-the-shelf model for a reasonable price, or even for free. Following on from David Moth’s article 10 simple responsive WordPress themes for small businesses and blogs I thought I would take a look at some of the best available templates for ...

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Baidu’s Zeitgeist 2013: stats and trends

By Luke Richards Last month we looked at 2013’s UK edition of Google’s Zeitgeist which always proves an interesting overview of the most popular trends in our search behaviour over the year. But as China gears up to celebrate the start of its new year, let’s turn to Baidu to see how search habits in the east might compare. These ...

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