Insatiability – More Please!

By AmyK Hutchens [Image from Flickr user Leif (Bryne)] More, more, more – it’s the pervasive mantra today. Consider the following: More tech devices will improve the quality of your life. More email in your inbox means you’re ...

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Every Business is a Contact Center

By Katerina Roemer The purpose of contact centers is to provide an avenue of communication between businesses and their customers. Contact center agents respond to incoming communications with knowledge, expertise and solutions. However, the typical employee at any ...

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